Successful GSTC audit and renewal of Sustainable South Tyrol Level 3
Erfolgreiches GSTC-Reaudit und verlängertes Sustainable South Tyrol Level 3
Sustainability rarely begins with one grand gesture. More often, it takes shape through the many decisions made afresh each day. In the plant room and the kitchen. In purchasing, housekeeping and the garden. In our relationships with local businesses and in the way our guests travel to the hotel or explore the region during their stay.
On 27 and 28 May 2026, our sustainability work was once again assessed by the independent certification body Vireo against the criteria of the Global Sustainable Tourism Council. The audit was completed without any non-conformities or recommendations. Sustainable South Tyrol Level 3, the highest tier of the South Tyrol Sustainability Label, has therefore been renewed.
We are delighted by this result. Above all, however, we see it as confirmation that sustainability at Hohenwart is not simply something that exists on paper. It is part of how we work every day.
A confirmation, not an endpoint
We have held the South Tyrol Sustainability Label since 2023 and have been certified at Level 3 under the internationally recognised GSTC criteria since 2025. The fact that this year’s audit was completed without any non-conformities or recommendations is meaningful recognition for the entire Hohenwart team.
At the same time, we know that sustainability is not a project that is ever simply finished. Our next audit will take place in 2027. Until then, our work continues each day.
Small actions that make a real difference
The foundations are provided by long-term investments and larger systems: three combined heat and power units, an 87 kWp photovoltaic system, renewable electricity from South Tyrol and an intelligent building management system that monitors electricity, heating, cooling, lighting and technical installations. Four underground tanks collect rainwater for irrigating our garden. EU Ecolabel-certified laundry and cleaning products, refill systems and mechanical cleaning methods help to reduce packaging and unnecessary transport.
Yet these measures only become truly effective through everyday practice.
Our garden is irrigated at night, when less water is lost through evaporation. After heavy rainfall, irrigation is suspended. Giuseppe regularly checks and adjusts the system, adapting both the amount of water and the timing to the plants’ seasonal needs and changing weather conditions.
When guests take their room key card with them as they leave, our system recognises that the room is unoccupied. In the Christine and Traube buildings, this activates the automatic shading, helping to keep rooms pleasantly cool during the hottest hours. When a dripping tap or an unusually high or low room temperature is reported, we can act before unnecessary consumption occurs.
Waste is not only separated, but also weighed and logged. Janos and Christian record the weight of the bins before they are emptied. This allows us to monitor the amount of organic and general waste produced and identify where further improvements can be made.
These may be small processes. Together, however, they make a tangible difference.
Measuring in order to improve
Since 2022, we have analysed our environmental footprint each year. The results for 2025 show that our measures are having an effect: compared with the previous year, energy consumption per overnight stay fell by 7.5%, drinking water consumption by 2%, and Scope 1 and 2 CO₂e emissions by 7.7%, reaching 9.8 kilograms per overnight stay.
We also collect data on how our guests travel to us, the journeys made by our team, food consumption, external laundry services and waste volumes. For this reason, our reception team records the mode of transport used for every stay. This gives us a reliable basis for deciding where to focus our next steps.
Sustainability is a team effort
A certification can be verified from the outside. Bringing it to life requires an entire team.
Our Green Team brings together expertise from across the hotel. Franz oversees strategy, certification and our carbon accounting, while Laura coordinates measures, reporting and communication. Mrs Gerti is responsible for purchasing and supplier relationships, Mrs Christine for the garden, room teams and laundry, Mr Mair for engineering and resource management and Mrs Gabi ensures legal compliance and manages essential records.
Sustainability, however, is put into practice by every department. Department heads test new solutions in day-to-day operations and develop standards together with their teams. More environmentally friendly cleaning products, for example, were first tested by the relevant departments to ensure they were genuinely suitable for everyday use. Within housekeeping, clear standards govern the use of water and cleaning products as well as waste separation. In the restaurant, our sommelier Peter makes a point of giving smaller South Tyrolean wineries a place alongside more established names, helping them gain greater visibility.
Our purchasing principles provide guidance throughout the hotel. Alongside price and function, they consider origin, longevity, repairability, packaging, resource consumption and social standards. They apply across the kitchen and restaurant, beauty department, housekeeping and room teams, administration, marketing, engineering and building projects.
Around 60 of our most important suppliers have also received a concise version of these principles and have shared their own sustainability programmes with us. This creates a dialogue that goes beyond individual orders and encourages both sides to keep developing.
What has value deserves a future
Sustainability can also be seen in how long objects remain in use and what happens when they no longer suit the hotel’s current design concept.
After renovations, many pieces of furniture find a new purpose in our staff residence. Others are donated where they can continue to serve a social purpose. Last year, we gave well-preserved furniture to the Eden care home in Merano. It now brightens the staff break area and offers employees a welcoming place to pause and recharge.
This principle is particularly visible in the new Junior Suites Labers. Their solid-wood furniture was made around 30 years ago and is of exceptional quality. It also represents a style that many of our guests have valued for years. Families in particular associate these rooms with familiar holiday memories.
Our long-standing joinery partner Brida carefully removed the furniture, sanded it, refinished selected pieces and then reinstalled it. This approach was more involved and more expensive than stripping everything out and starting again. For us, however, it was the right decision. The furniture was far too good to discard, and the rooms were too closely connected to the history of our hotel for everything familiar to disappear.
At Hohenwart, moving forward does not necessarily mean beginning again from scratch.
Regional connections and culture brought to life
For us, regional cuisine means making provenance visible and keeping relationships alive. Wherever possible, we use seasonal ingredients and work with businesses from the region. Our lamb comes from our own Gsteier mountain farm, while herbs are grown in the hotel garden. Juices, syrups, chutneys, compotes and many other products are prepared in-house. Eighty per cent of our wine list comes from South Tyrol.
Regional sustainability, however, does not end with food. It also means creating space for local culture, craftsmanship, knowledge and stories.
We regularly invite South Tyrolean producers to Hohenwart, including wineries, distilleries, gin makers, chocolatiers and producers of South Tyrolean speck. During tastings, they introduce their products and speak about their work in their own words. On other occasions, we visit farms, wineries and production sites together with our guests.
Guided cultural and historical walks through Merano, Bolzano or, this year, Salorno tell the story of South Tyrol in the places where it unfolded. When sharing local customs and traditions, we do not simply want to present facts. We want to explain authentically why they matter to our region and to us.
In 2025, Hohenwart hosted works by the Schenna artist Judith Klotzner as well as a literary evening. In 2026, we are once again creating space for regional voices and ideas with further readings by South Tyrolean authors and an exhibition by the local label Rockverliebt. The formats change. The idea behind them remains.
Our guests are part of this journey
A sustainable holiday in South Tyrol should not feel like a lesson in going without. Through our daily bulletin and digital Guestnet, we therefore share information about energy, water, cuisine, mobility, social responsibility and regional culture.
Under the title “Small actions that make a real difference”, we offer simple suggestions for guests who would like to support our efforts: enjoying Schenna spring water, using the South Tyrol Guest Pass or choosing to forgo daily room cleaning.
We also want to make travelling more sustainably as easy as possible. Guests arriving by public transport receive a spa voucher worth €40 and a complimentary transfer from Merano railway station. During their stay, they can use public transport, hiking and event shuttles, rental bicycles and e-mountain bikes.
Listening is just as important to us. Between 26 March 2025 and 21 May 2026, 474 guests responded to our post-stay survey. The sustainability topics they selected most frequently were the responsible use of resources, the protection of the natural landscape and honest communication. Of the 430 guests who rated our sustainability work, 97.7% awarded four or five points out of five. The average score was 4.68.
We are very pleased with this result. Yet the specific suggestions are just as valuable. Some guests would like more information about energy supply, food provenance, animal welfare and the reduction of food waste. Others suggest applying towel-changing policies even more consistently.
This feedback helps us. Honest communication does not simply mean describing what already works well. It also means taking questions seriously and being open about the areas in which we are still working to improve.
New for 2026
Alongside the upcycling of the Junior Suites Labers, two further electric vehicles have joined our fleet in 2026. The Mercedes Citan is used mainly by the housekeeping team. The electric Mercedes minibus takes guests on guided hikes, provides railway station transfers and can be hired alongside the Audi e-tron. With eight seats, it is particularly practical for families.
In our daily operations, we are further refining our standards through EU Ecolabel-certified laundry and cleaning products and the new purchasing principles for all departments and our principal suppliers.
The planned renovation of the main building will also include wheelchair-accessible rooms. For us, social sustainability means gradually removing barriers and enabling more people to enjoy their holiday with as much independence as possible.
A journey that continues
The renewal of Sustainable South Tyrol Level 3 is an important confirmation for us. Even more important, however, is what happens between one audit and the next.
It is the technical systems working quietly in the background. Giuseppe adapting the irrigation to the weather and the seasons. Janos and Christian recording our waste volumes. A department head taking another look at a purchasing decision. A member of the housekeeping team avoiding an unnecessary linen change. The sommelier giving a small South Tyrolean winery a place on our wine list. The receptionist recording a guest’s arrival by train. And the guest who drinks spring water or leaves us an honest suggestion.
Meaningful change does not always begin with a grand gesture. Often, it grows from many small decisions shared by many people.
Because the place that lasts is also shaped by the care and responsibility with which we look after it, day after day.