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An award-winning wellness hotel in South Tyrol: what quality means at Hohenwart

Travellers’ Choice Award, Traveller Review Award, a score of 94 out of 100 here, an ‘Excellent’ rating there … At Hohenwart, we have devoted an entire wall to our awards. And yes, we are immensely proud of them. Each one confirms that the ideas we develop and realise with such care and dedication work in practice, serve a genuine purpose and make our guests’ stay that little bit more comfortable.

 

The awards encourage us to keep refining the high standards we set ourselves. But what gives our hotel its soul runs deeper. It extends far beyond its walls.

 

Generous in size, personal in spirit

 

The family-run Hotel Hohenwart in Schenna, above the spa town of Merano, is a 4-star superior wellness hotel with 94 rooms and suites. And yet, for many guests, it feels far more intimate and personal.

 

We aim for impeccable service and genuine expertise in every area, while keeping the atmosphere easy-going and relaxed. Guests often tell us that a holiday at Hohenwart feels a little like visiting friends and spending a few days in their home.

 

Members of our family welcome guests personally, ask how their stay is going and say goodbye in person when it is time to leave. Many members of our team have been part of Hohenwart for years. For returning guests, they are familiar faces who greet them with a beaming smile and are genuinely delighted to see them again. Time and again, guests arrive and say: ‘How lovely to be home again!’

 

For decades, our motto was ‘At home among friends’. That idea lives on in our promise today: ‘The place that lasts.’ Our team of just over 80 people brings it to life every day. Because, to us, service is only truly good when it comes from the heart.

 

Hohenwart’s current awards and quality credentials

 

Hohenwart’s current awards, ratings and independently verified credentials cover everything from guest satisfaction and wellness to sustainability:

 

 

 

These results do not all measure the same thing. Some are based on guest reviews, others on editorial hotel tests or predefined assessment criteria. Together, however, they paint a remarkably clear picture.

What truly sets us apart

 

We freely admit it: Hohenwart has neither a floating sauna nor South Tyrol’s longest pool. We do not have the largest hotel room in the world. And we do not build simply to chase the next superlative. Because, for us, what makes an outstanding wellness hotel in South Tyrol is not a single spectacular photo opportunity. It is the interplay of personal hospitality, thoughtful details, high standards and responsibility in action. And it is reassuring to know that this is not simply something we claim ourselves: it is independently assessed and confirmed.

 

Of course, beautiful spaces matter to us. The adults-only VistaSpa with its rooftop terrace, saltwater pool and panoramic sauna, the separate FamilySpa, the garden and the year-round heated 25-metre sports pool are all integral to a holiday at Hohenwart. Hohenwart has grown over the decades, with its buildings continually extended, renewed and adapted to the needs of our guests and to changing expectations.

 

Our buildings and facilities may shape the first impression, but they are not what defines us. It is the people who bring them to life every day.

 

For us, Hohenwart is not simply the place where we work. It is our life’s work and our great passion. Decisions are not made from afar. They take shape here at the hotel: through daily contact with guests and colleagues, guided by what has stood the test of time, what is needed now and what will continue to matter in the future. Every project is thought through from beginning to end, however large or small.

 

Quality begins with the little things

 

Our rooms and suites include many of the things that seem perfectly ordinary at home, yet are surprisingly often missing on holiday.

 

There is a proper wardrobe, plenty of storage space and, above all, more than five clothes hangers. A good-quality shoehorn, an umbrella and a lint roller. There is also a small emergency sewing kit for anything that might need mending along the way. A good-quality hiking rucksack is ready for walks and days out. And a lavender sachet filled with dried flowers from our garden brings the scent of summer to the wardrobe.

 

None of this is spectacular. None of it, on its own, would prompt anyone to book. But these are the details people remember when they return home. They show that someone has thought ahead, so you can enjoy a truly carefree stay.

 

And the most important part of a holiday at Hohenwart can neither be ordered nor built, let alone added to a list of facilities: the warmth of our welcome.

Our guests become the jury

 

The feedback and awards based directly on our guests’ experiences are particularly valuable to us.

 

Each month, we receive around 60 guest reviews and survey responses. Approximately 80% come through our own guest questionnaire, which contains up to 40 questions covering everything from the welcome on arrival and the atmosphere in the restaurant to the availability of loungers by the pool. Around 20% come through external platforms. Our average rating is above 95%; our Net Promoter Score, which measures guests’ likelihood to recommend the hotel, stands at 85.

 

The friendliness, helpfulness and professionalism of our team are mentioned particularly often. The written comments are even more valuable to us, because they reveal the stories behind the figures. Guests speak of a ‘genuine culture of welcome’, sincere friendliness and the feeling that we had already been expecting them. They also repeatedly mention the quality and variety of the cuisine, the views and tranquillity of the wellness area, the spacious rooms and the thoughtful details.

 

These experiences are reflected in the awards: the Booking.com Traveller Review Award, the Tripadvisor Travellers’ Choice Award and the 100% recommendation rate on HolidayCheck. Hohenwart also came second in the Guest Check category of Connoisseur Circle’s ‘The Best Hotels in South Tyrol 2026’ ranking. Here, the focus is not on a single architectural feature, but on the impressions of the people who have actually stayed with us.

 

The awards capture in points and ratings what our guests describe more simply as a feeling: being seen, welcomed and well looked after.

 

Award-winning wellness for adults and families

 

At Hohenwart, every generation has a space of its own. We recognise that adults seeking peace and quiet have different needs from families who want to spend time together. That is why we have created dedicated spaces for both.

 

The adults-only VistaSpa extends over three floors and draws the landscape indoors through natural wood, light and glass. The rooftop terrace is home to the saltwater pool, sunbathing lawn and panoramic sauna, with uninterrupted views over Schenna, Merano and the mountains. The FamilySpa offers a separate world of pools and saunas, while the spacious garden is home to the 25-metre sports pool.

 

When we became one of the first hotels in South Tyrol to build an infinity sky pool on the roof in 2012, the VistaSpa won the Italian title in the ‘Best Hotel Spa’ category at the European Health & Spa Awards and placed fourth internationally. One of Hohenwart’s spa treatments was also nominated for ‘Best Signature Treatment’. Even then, the interplay of architecture, views and wellness was attracting attention far beyond South Tyrol.

 

Current ratings confirm this quality. The Falstaff SPA Guide 2027 awarded Hohenwart 94 out of 100 points and an ‘Excellent’ rating; Wellness Heaven gives it 9.48 out of 10 points. The wellness-hotel.info Award once again ranks Hohenwart among Europe’s 100 best wellness hotels, while the RELAX Guide 2025 awarded it 15 points, two lilies and an ‘Exceptional’ rating.

 

Hohenwart has also been a member of Belvita Leading Wellnesshotels South Tyrol for many years. The Premium Spa distinction is Belvita’s highest accolade in the areas of wellness, treatments and spa architecture.

Looking at the hotel as a whole

 

A hotel, however, is more than its wellness area. In the Falstaff Hotel Guide 2026, Hohenwart as a whole received 93 out of 100 points and was once again rated ‘Excellent’. It was awarded full marks for its location, wellness and service.

 

Hohenwart is also featured as a wellness hotel in Schenna in the Gault&Millau Hotel Guide 2026. The guide highlights the adults-only VistaSpa, the separate wellness area for families, the guest rooms spread across our different buildings and the cuisine, which also features products from our family’s own farm and brewery.

 

Responsibility that stands up to scrutiny

 

Our sustainability certification may not be an award in the traditional sense, but it is an independently verified mark of quality. As a family-run hotel, we think in generations, not seasons. We take responsibility for the place where we live and work, and for the people with whom we share our day-to-day lives.

 

Hohenwart has held the South Tyrol Sustainability Label since 2023. Since 2025, we have been certified at Level 3, its highest level, in accordance with the internationally recognised criteria of the Global Sustainable Tourism Council.

 

On 27 and 28 May 2026, our sustainability work was reassessed by the independent certification body Vireo. The audit was completed with no non-conformities and no additional recommendations. Level 3 was renewed, and the next audit will take place in 2027.

 

Behind the certification are practical systems and everyday measures: an 87 kWp photovoltaic system, combined heat and power units, green electricity from South Tyrol, intelligent building management, rainwater storage and documented waste volumes. Our purchasing decisions consider not only price and function, but also origin, longevity, repairability, packaging, resource consumption and social standards. We also use EU Ecolabel-certified laundry detergents and cleaning products.

 

What remains beyond the scores

 

Awards can put quality into context. They allow it to be compared and assessed, and they make it visible. They can express in points what many guests have experienced, each in their own way.

 

But they cannot replace a warm good morning, a quick chat on the terrace about how a hike went or the pleasure of welcoming back a guest who has been coming to Hohenwart for many years. Nor can they fully describe what it feels like to receive a personal welcome and, at the end of a holiday, an equally personal farewell.

 

Perhaps that is precisely why every recognition means so much to us. Behind every score are people: guests who took the time to share their experience. Reviewers who looked closely. And around 80 hosts at Hohenwart who make sure, every day, that every detail reflects genuine care, service creates real connection and a hotel becomes a true home.

 

The place that lasts.